Terms and Conditions for Booking Courses

1. BOOKING

All bookings are made subject to these Terms and Conditions for Booking Courses.

No amendments are valid unless confirmed in writing and signed on behalf of Konch Training Limited

The date of your booking will be accepted as the date of acceptance on the course. If the course is fully booked, you will be notified and offered another date. If this is not convenient any course fees paid by you will be refunded in full.

Your attendance on the course is conditional on full payment of your course fees being received in advance of the start date of the course.

2. BOOKINGS BY ORGANISATIONS

If you are an employer/manager and are booking a course for your staff, it is your responsibility to ensure that the delegate/s has/have the appropriate knowledge and experience and meet the prerequisite criteria for the course.

If training is requested by an organisation, the organisation is responsible for organising the training venue and liaising with the facilitator for any training equipment required. The cost of any travel and accommodation expenses may apply and these will be agreed in advance.

3. COURSE ATTENDANCE

Delegates will receive a course programme/agenda by email prior to the course date, and will be advised of any preparation to be completed by the delegate prior to the course, if appropriate.

There will be no refund for failure to attend the course unless the delegate is unwell. If so they, must provide a note from a doctor covering the date of the course.

If it is necessary, and beyond the control of Konch Training Limited, delegates will be notified of any changes to course date, time, venue, facilitator or content, either by email or on the day of training.

Certificates will only be issued at the end of the training.

4. COURSE FEES

All course fees must be paid in full in advance of a delegate's attendance on a course. Failure to comply may result in the place being offered to another delegate.

Payments must be made in British Pound Sterling using BACS (Bankers' Automated Clearing Services), credit/debit card or cheque.

5. SUBSTITUTES AND CANCELLATION

Substitutes are allowed when a delegate is unavailable to attend a course that has been booked. Only one substitution is allowed per delegate booking.

If a delegate wishes to cancel a booking this must be done in writing or by email. An acknowledgement will be sent by email to confirm receipt of cancellation.

Refund fees are as set out below.

Cancelation notice before course date (Calendar days) Refund applicable
30 days or more Full refund minus £25.50 administration fee
Between 15 and 29 days 50% refund minus £25.50 administration fee
Between 1 and 14 days No refund
Non attendance No refund

In the event of minimum numbers not being met, Konch Training Limited reserves the right to cancel the course and offer alternative dates to each delegate. If these dates are unacceptable to the delegate a full refund of the course fee already paid will be made. No further compensation will be due or payable by Konch Training Limited.

Where Konch Training Limited cancels a course due to unforeseeable circumstances, a full refund of course fees will be applicable but no additional costs will be incurred by Konch Training Limited.

6. LIABILITY

Konch Training Limited is not liable for opinions expressed by an individual trainer or information provided in the training materials.

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